Order Verification Policy

This document outlines our order verification process and explains our approach to preventing online fraud. We are committed to carefully reviewing each new order and verifying the payment details of every customer to ensure a secure transaction.

How does the verification process work?

Step 1. After you place an order for hosting services through our website, the payment is processed using the chosen method.

Step 2. We receive a confirmation notification from our authorized payment processor, confirming the successful transaction.

Step 3. Within one hour of receiving this notification (or longer on weekends), our verification procedure is initiated.

Step 4. A member of our team reviews your order by comparing the IP address used to place the order with the billing address and account information provided.

Step 5. To complete the verification, we will attempt to contact you by phone at a time that works for you to confirm the payment details. If we are unable to reach you, we will send an email requesting an alternative phone number for verification. If the payment is not confirmed within 48 hours, the order will be cancelled, and the associated account will be temporarily suspended.